Service & Warranty
We strive to deliver a level of customer service that goes far beyond industry standards by offering extensive and comprehensive service & warranty that is tied directly to the specific bike manufacturers.
We carry several bike brands and styles, and sell most of our bikes to urban consumers, such as families and small businesses. They include anything from kids’ models to larger cargo bikes. Working with several bike manufacturing companies allows us to provide you with the perfect bike for your specific wants and needs. You can count on us to make sure you get the right bike and accessories, and the right warranty.
Before, during and after your purchase, we strive to provide superior customer service that makes it easy for you to enjoy your new bike and continue to do business with us. We’re building our reputation on this philosophy.
Providing Support after Your Purchase
It’s not just the bikes we sell, but the support, service & warranty we provide after the sale that set us apart. We guarantee excellent service and warranty, and we support all our clients after their purchase. For a detailed overview of each producers’ warranty policy, click here.
We currently carry the following brands: Coboc, Desiknio, Carmela, Yuba, XCYC, Centaur and Seatylock. Each one offers a superior warranty plan that comes with full repair and component replacement services, throughout an extended period of time from the date of your purchase.
For more information and details on each brand’s specific service and warranty policies, please click on the relevant brand page.
We are a customer-centric company and we want to make sure your new bike lives up to your expectations. Our core team has extensive knowledge of the bikes and the accessories we sell, and is ready to help you anytime. If you have any questions about your bike or its warranty or local service locations, don’t hesitate to contact us.